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WaMu Gave Grandma's Money to Crooks

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New York Times Reporting on ICT

The article appeared on May 21, 2007.

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Saturday, April 22, 2006
Email to Andrew Samuel, Quality Service Manager at Washington Mutual
Andrew Samuel wrote me the letter in response to my letter to Faye L. Chapman, executive legal counsel at Washington Mutual. In his letter, he invited me to call him if I had any questions.

Last week, I phoned his office. His secretary, however, informed me that he was on the phone with another customer. She asked for my phone number, but I really didn't want him calling me back on my cell phone while I'm grocery shopping or something, so I asked his email address. She gave it to me. I won't post it here, because that would seem malicious. But if you would like to email Mr. Samuel, please feel free to email me.

Here is the email I sent him. It has been over a week and I have not received a response.




Give Andrew a chance to rectify the problem. I recently had an issue with WAMU and was likewise referred to Andrew Samuel. It took a while but he came through, and during the entire process was communicative, polite and resourceful. In fact, he took an advocacy stance on my behalf when dealing with the department in question. He truly is one of WAMU's most outstanding staff members and I'm quite happy that I was referred to him.
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